Navigating Crisis Negotiations with Empathy with Dr. Andy Young, Ep #317
How does crisis negotiation actually work? Dr. Andy Young has both trained and engaged in crisis negotiation for over 20 years. A common thread among these scenarios is the necessity of employing empathy for the counterparty regardless of what they’ve done. He explains why empathy in the face of crises is so impactful in this … Continue reading Navigating Crisis Negotiations with Empathy with Dr. Andy Young, Ep #317
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