Conflict in the workplace is inescapable; we all have to deal with it to some degree or another. For this reason, conflict resolution training is essential to the streamlined performance of everyone within a business, company, or organization. In fact, more than 95% of people who undergo workplace training as part of their professional development report that the training was beneficial in numerous ways.
Consequently, these programs are invaluable in creating cohesion in the workplace. But you may wonder what you will learn in conflict resolution training. At Negotiations Ninja, we offer world-class influence and persuasion programs to improve workplace performance. So keep reading to learn the 3 essential workplace practices you’ll receive from our conflict resolution course.
1. Active Listening
The main drivers of workplace conflict are budding egos, value discrepancies, and clashing personality types. As a result, it becomes increasingly essential to understand one another’s point of view. And the best way to do that? Practice active listening. This process involves paying close attention to the other person’s concerns and frustrations. Don’t just look like you’re listening; genuinely listen.
Nod your head, hold eye contact, and repeat back some of what has been said to you. People want to feel heard and understood; practicing active listening in this manner establishes rapport and creates the connection people need to feel their concerns are being addressed. Often, just giving others this “psychological air” is enough to quell their vexation.
2. Ask Open-Ended Questions
Our conflict resolution training will also divulge the importance of open-ended questions. This line of questioning is critical. It encourages the sharing of ideas and creates a space for honest dialogue and open communication. Moreover, it helps people think creatively about possible solutions. Additional benefits of open-ended questions to workplace conflicts include:
- Establishes rapport
- Promotes a deeper understanding of the problem
- Improves decision making
- Strengthens communication
- Fosters better workplace relationships
3. Reflect on Your Role in the Conflict
It’s easy to get lost in the heat of the moment when tempers flare. When this happens, being objective and looking at what you did wrong within the context of the situation can become challenging. However, this is essential if you want to A) Solve the conflict and B) Ensure the same thing doesn’t occur in the future. So ask yourself…
- What could I have done better in this situation?
- Where did I let my ego get the best of me?
- Why did I react the way I did?
- How can I change my reaction if a similar situation happens?
By asking yourself good-quality questions, you will receive answers that will improve your reaction if a similar incident occurs.
What’s Next? Consider Conflict Resolution Training for Your Team
Conflict resolution in the workplace is a challenging part of the corporate culture. However, when armed with the right tools, tactics, and techniques, you can mitigate frustration and improve the work environment for everyone. And this is the value provided by our conflict resolution training course. If you’d like to learn more about our program, contact us today for additional information.