COURSES

Negotiation, Persuasion, Communication and Conflict Resolution Courses

Your business days are series of negotiations. You might go from persuading team members to take on a new project, to resolving employee conflicts, to dealing with customer complaints, or negotiating payment terms with suppliers or customers. How do you approach these daily situations with more confidence, efficiency, and success? Take our negotiation courses and level up with our persuasion, influence and conflict resolution training.

The Negotiation Success Program

12H / 3 DAY CERTIFICATION PROGRAM

This negotiation course teaches you the necessary skills to improve the probability of success in your negotiations. This is our most popular program and has been delivered to some of the largest companies in the world to help them achieve negotiation success.

Whether you’re in sales, procurement, project management, or leadership positions, this negotiation course gives you all the tools you need in other to be successful. The development of your team’s negotiation skill set is essential to that. With this negotiation course you will get all the tools you need to successfully close more negotiations successfully.

The Procurement-for-Sales Course

6H / 3 DAY COURSE

What does procurement actually do? How do they think?

This course is designed to help salespeople learn more about procurement, how they think, how they are rewarded, how their departments are structured, and how their decisions are made. Salespeople are often confused by the truths (and myths) that often plague the relationship between procurement and sales and how to navigate that relationship. In this course you will learn which questions to ask and what procurement actually thinks of you.

The Persuasive Presentation Program

14 H / 2 DAY CERTIFICATION PROGRAM

Your success in your career is largely dependent on how well you speak and how well you present to leadership and your colleagues.

We built this course is to introduce you to the principles of persuasive presentation, understand the components of persuasive presentation, build your own presentation, and practice that presentation. We will teach you how to; develop a persuasive structure to your presentations, develop an engaging hook, create a persuasive call-to-action, and the body language required to persuade effectively.

The Persuasive Storytelling Course

4H / 1 DAY COURSE

Story is powerful. It helps to pass information, it creates emotion, it causes people to listen and make decisions.

What if you could harness the power of storytelling to move the emotions of others? We designed this course to familiarize you with the principles of persuasive storytelling and for you to understand the components of what makes a persuasive story work. We will teach you how to; understand the objectives of your story, develop a framework that drives persuasive storytelling, develop persuasive content, and use emotion.

The Conflict Resolution Course

4H / 1 DAY COURSE

Is the conflict in your workplace creating problems? Are you feeling less productive because of it?

Learning how to resolve that conflict drives productivity and peace in the workplace. In this course we will introduce you to the principles of conflict resolution, help you understand conflict and its effects on you, your colleagues and your business, and teach you how to resolve conflict. We will teach you how to diagnose conflict, manage conflict, and resolve conflict. You will learn, be able to distinguish, and practice the conflict resolution in a roleplay scenario.

The Non-Verbal Communication Course

4H / 1 DAY COURSE

Its been said that the vast majority of our communication is non-verbal (body-language, facial expressions, vocal intonation and inflection, dress).

This course is built to teach you the principles of persuasive non-verbal communication so you can use body language, facial expression and vocal cues to persuade others. We will teach you how to; identify persuasive body language and gestures, how to make a great first impression, how to create the visual and audible perception you want, how to use your body and voice to create a connection with someone else.

The Persuasion and Influence Course

4H / 1 DAY COURSE

Imagine if you could persuade someone to do something you want them to do. Imagine if you could do that and actually leave them better off than when you found them.

Sometimes people don’t want to listen to us. In fact, very often, people would rather not do what we ask them to do. So how do we get them to do those things? In this course you will learn a centuries old framework for influence and persuasion that, when applied today, still generates incredible results. You will also learn how to improve your decision quality if you feel like you have been influenced and persuaded and even…manipulated.


Set Us Apart
WHAT SETS US APART

We Provide Reality Focused Training

Our training has been field-tested by sales and procurement leaders in some of the largest organizations in the world. It is designed to be practical and applicable to what you do on a day-to-day basis so that it is as relevant and useable as possible. We’re not into fluff. Our goals is to stay well clear of academic type scenarios. We want our training to be as reality based as possible. This allows you to truly live the experience. There is no substitute for real life experiences and on-the-job experiences. We truly believe that our training needs to mimic that as closely as possible. That’s why we hire real life practitioners and not academics. Don’t get us wrong, academics is great. It provides us a lot of things to think about on how we may approach negotiations, persuasion and conflict resolution, but dealing in a reality based environment leads to better learning outcomes and better results for all parties.

Training that Drives Results for Every Business

OUR TRAINING CAN

Reduce the Cost of Acquisition

What if your fixed costs could be reduced?

Your business has fixed and variable costs that it incurs to get the things it needs to run. What if the fixed cost weren’t as fixed as you thought? What if you could reduce those fixed costs? And what if you could better predict your variable costs? Use our negotiation courses to help you reduce your fixed costs and better predict your variable costs.

OUR TRAINING CAN

Increase the Profitability of Sales

Imagine if you could negotiate more profit and sales from your customers?

Your business is here to make money. If you’re not making money, you’re not surviving and thriving. Imagine if you could dramatically improve your profitability by negotiating with existing customers. Our negotiation courses teaches your sales teams how to increase revenue and sales through methods of negotiation, persuasion, and influence.

OUR TRAINING CAN

Increase Productivity

Reduce conflict and improve productivity.

Conflict is a part of every workplace. It happens. But what if you could reduce conflict and thereby maximize your productivity and the productivity of your team? Conflict drains companies of time and dramatically reduces the workplace productivity. The amount of time and energy conflict takes can be detrimental and sometimes cancerous in an organization. But it doesn’t have to be that way. Take a conflict resolution course to find effective ways to reduce conflict in your workplace.

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“…gave the team tools around negotiation that they could immediately apply… ”

“Mark came to our office and gave an engaging and educational talk on negotiation. He was able to get the whole group participating in a topic that they weren’t certain they needed to learn about. Mark’s presentation and teaching gave the team tools around negotiation that they could immediately apply to their roles within the company and their personal lives.”

— Mike Williams, President at RingPartner