WHAT DO OUR CLIENTS SAY?

Testimonials and Feedback from our Amazing Clients.

Improving the skills and lives of our customers is what drives us. We believe that the development of good negotiations skills can change people’s lives. The positive feedback we get makes us proud of what we do. Check out what our amazing customers are saying about our courses and programs.

Steve Bromley

Steve Bromley, VP Industrial Rail at Cando Rail Services

“Mark delivered an amazing full day of negotiations training to our sales team and provided real, actionable systems”

“Mark delivered an amazing full day of negotiations training to our sales team and provided real, actionable systems and tools that we could implement immediately in our sales and negotiations practices. Both he and the content were engaging and tailored to our industry. The care and attention he placed to crafting the training to our needs was very evident.”

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“Mark is a phenomenal facilitator who provides pragmatic, insightful, and useful negotiation tools…

“Negotiation Ninja is is a great training resource. Mark is a phenomenal facilitator who provides pragmatic, insightful, and useful negotiation tools for Procurement/Strategic Sourcing professionals. He understands the space and provides relatable exercises to reinforce the lessons. Great job!!!”

— Kimberly Chastang-Lee, Sr. Director Services Sourcing; Corporate and Professional Services at Salesforce

Mike Williams

Mike Williams, President at RingPartner

“…gave the team tools around negotiation that they could immediately apply to their roles…”

“Mark came to our office and gave an engaging and educational talk on negotiation. He was able to get the whole group participating in a topic that they weren’t certain they needed to learn about. Mark’s presentation and teaching gave the team tools around negotiation that they could immediately apply to their roles within the company and their personal lives.”

Sarah Jayne

Sarah-Jayne (SJ) Aldridge, Senior Director at Visa.

“I highly recommend marks course as it can be used at all levels of experience.”

“Visa Europe Negotiation Ninja course was an amazing experience for all. Delivered by Mark over 3 half days virtually creating in-depth content that was relatable and practical. We are using the model in our processes and bringing our stakeholders along the journey to greater negotiation structure and potentially better outcomes. I highly recommend marks course as it can be used at all levels of experience.”

Greg Tennyson

Greg Tennyson, Chief Procurement Officer at VSP Global

“Highly, highly recommend Mark and his approach to negotiations.”

“My team and I had the pleasure to sit with Mark Raffan today and learn – refresh our negotiations strategy, techniques and tactics. What a great session – better applicability than honestly any session I’ve participated in before. Highly, highly recommend Mark his approach to negotiations.”

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“…content of his course is well thought out, easy to understand…easy to execute.

Helping companies reduce employee injuries by providing innovative and appropriate Industrial Footwear, Glove, PPE and Safety Workwear solutions. I, along with our entire sales team just completed the Negotiation Ninja training with Mark and it is safe to say that this program exceeded the expectation of myself and our entire team. Mark is an excellent facilitator who does an excellent job balancing classroom style learning with group breakout assignments that keep the team engaged but also give them the perfect platform to practice what they have learned. Although the course was delivered virtually over 3 days, Mark did a great keeping the team engaged and constantly involved in the training. I believe the most refreshing and effective part of Mark’s training/ facilitation is his use of role play activities to not only keep the team engaged but also give them an opportunity to showcase/test what they have learned.

The content of his course is well thought out, easy to understand and most important of all, easy to execute once you leave the course. While the course is about building negotiation skills, Mark does an excellent job weaving in other areas of skill development that round out and compliment the program as a whole.

I would highly recommend this training program to any sales professional or organization that is looking to develop their negotiation skills. Mark is extremely easy to work with and does an excellent job learning your business so that he is able to make the training more relevant to you and your team. Top notch facilitator with a top notch program. Well worth the investment !”

— Adam Gaiser, Mark’s Commercial