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The Conflict Resolution Course

Learn how to deal with the conflicts that occur in the workplace so you can work more productively, effectively, and profitably.

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Conflict Resolution Training Course


In a perfect world, we’d all get along all the time, there would always be a rainbow in the sky and everything in your career and business would run smoothly. But unfortunately, the world is not perfect. Salespeople, procurement people, business leaders, and entrepreneurs often are involved in or trying to resolve conflict amongst clients, colleagues, and stakeholders. Conflict is a part of life. It happens. Your ability to identify, understand, analyze, and resolve conflict directly impacts your performance and the performance of those around you. Not to mention the positive effects on workplace harmony.

This conflict resolution course is designed to introduce you to the principles of conflict resolution and for you to practice your conflict resolution skills. We will teach you how to diagnose conflict, manage conflict, and resolve conflict. You will learn, be able to distinguish, and practice the conflict resolution in a roleplay scenario.

How Long Is It?

One session; 4-hours;

Group Training Limit

Maximum of 25 people per group

How Much Is It?

$495 USD per person

Technology Requirements

(for Virtual Course Only)

  • Zoom (for virtual presentation)
  • WhatsApp (for collaboration)

What’s included?
  • Conflict resolution seminar delivered by a certified adult educator with 15 years of sales/business/leadership experience
  • Conflict resolution templates and tools

Course Schedule

Filter by:
  • In-person Courses
  • |
  • Virtual Courses
May 26th, 2023
  • Online Video
  • 1 day / 4hrs total
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Who Should Take The Conflict Resolution Training Course?

  • Executives, managers, and high-potential leaders from a range of functional areas, such as sales, procurement, project management, and operations
  • Experienced business owners, entrepreneurs, and franchise owners
  • Professionals involved in complex stakeholder relations
  • Professionals involved in mergers and acquisitions

Training Outcomes

Upon completing this program, you will be able to:

  • Understand conflict and its effects
  • Identify and diagnose conflict
  • Broadly understand how to listen and communicate during conflict
  • Understand a variety of techniques that will help to resolve conflict

Course Curriculum

In the conflict resolution training, we focus on the development of critical skills related to resolving conflicts where we will cover:

  • What Conflict Is and Common Causes of Conflict
  • How to Identify and Diagnose Conflict
  • Active Listening in Conflict Resolution
  • Effective Questions and Communication in Conflict Resolution
  • Resolving Conflict

“…The delivery was engaging and well done.”

“Mark facilitated a course for us on Conflict Resolution, which was great. The delivery was engaging and well done. The material was timely and made to tie in to lived experience from attendees. This method created a relevance and lasting impression which ensures the material learned will stick and remain useful. Highly recommended.“

— Scott Bahr. CEO, BitService