12H / 3 DAY CERTIFICATION PROGRAM
In a perfect world, we’d all get along all the time, there would always be a rainbow in the sky and everything in your career and business would run smoothly. But unfortunately, the world is not perfect. Business leaders, managers, salespeople, procurement people, and entrepreneurs often are involved in or trying to resolve conflict amongst clients, colleagues, and stakeholders. Conflict is a part of life. It happens. Your ability to identify, understand, analyze, and resolve conflict directly impacts your performance and the performance of those around you. Not to mention the positive effects on workplace harmony.
This conflict resolution course is designed to introduce you to the principles of conflict resolution and for you to practice your conflict resolution skills. We will teach you how to diagnose conflict, manage conflict, and resolve conflict. You will learn, be able to distinguish, and practice the conflict resolution in a roleplay scenario.CONTACT US TO APPLY NOW
4 hours per day over 3 days (consecutive)—12 hours total
Maximum of 25 people per group
$1,495 USD per person
(for Virtual Course Only)
The conflict resolution training course is a program designed to help business leaders, salespeople, procurement people, and entrepreneurs resolve conflict within their work environments. We have created this course to introduce you to the principles of successful conflict resolution.
For an organization to function, its people must work together cohesively. This type of workplace balance creates a unified whole within your organization, allowing for greater productivity, efficiency, and customer satisfaction. Additional benefits of conflict resolution training may include:
We’ve designed the conflict resolution course to teach you the techniques to resolve workplace disputes, listen and communicate effectively during the conflict, and better understand conflict and its impact on your organization.
In the conflict resolution training, we help you develop the essential skills to resolve workplace conflicts. Our curriculum covers:
Yes. Conflict resolution training improves employee performance by teaching them communication and problem-solving skills to navigate conflicts effectively. Employees learn to address issues constructively, which reduces workplace stress, promotes teamwork, and increases job satisfaction. Conflict resolution training also helps to foster a positive work environment, leading to improved productivity and job performance.
Yes. Conflict resolution training improves sales performance by teaching salespeople to effectively handle difficult customer interactions. They learn to communicate effectively, actively listen, and address customer concerns. This leads to better relationships with customers, increased customer loyalty, and improved sales performance. Conflict resolution training also promotes a positive sales culture, which can enhance teamwork and collaboration among sales teams.
Simply visit our Conflict Resolution Course page and fill out the order form to register.
Payment must be made on the registration page before the course takes place.
Yes. We offer multiple methods by which our training experts can teach and educate your team. First is our in-person private closed-enrollment events, where one of our training experts will deliver training at your office (please note that travel expenses are extra). Second is our private virtual closed-enrollment events, where one of our training experts will deliver training to your team over Zoom. Third is our public in-person open-enrollment event, which takes place at the University of Calgary campus downtown, where anyone can join. And fourth is our public virtual open-enrollment training delivered over Zoom, where anyone can join from anywhere as long as they have a computer and internet connection.
The conflict resolution training course (virtual or in-person) consists of one session that lasts 4 hours.
Schedule a consult and we will create a course that works for you!Schedule a consult
Upon completing this program, you will be able to:
In the conflict resolution training, we focus on the development of critical skills related to resolving conflicts where we will cover:
“…The delivery was engaging and well done.”
“Mark facilitated a course for us on Conflict Resolution, which was great. The delivery was engaging and well done. The material was timely and made to tie in to lived experience from attendees. This method created a relevance and lasting impression which ensures the material learned will stick and remain useful. Highly recommended.“
— Scott Bahr. CEO, BitService