In this introductory section, you will get a clear overview of the course and why non-verbal communication is a decisive factor in high-stakes conversations. You will learn the foundations of non-verbal influence, including how posture, facial expressions, eye contact, tone, pace, and presence shape credibility and trust, along with the core categories of non-verbal communication and why congruence matters when your words must match your signals. You will also complete a simple self-awareness exercise using a recording of yourself to identify one high-impact behavior to improve right away.



