“I have discovered that most people have no one to talk to. No one, that is, that really wants to listen. When it does at last dawn on a man that you really want to hear about his business, the look that comes over his face is something to see.” – Wesley Hill Why is listening a vanishing art and hard to do effectively when it’s really so simple? When...
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Negotiating over text, email, and social media is sadly becoming a reality that we must learn to navigate. So how do we work best with those text-based mediums in our negotiations? Mark Lowther—a negotiation and communication coach and former crisis and hostage negotiator—joins us in today's episode of Negotiations Ninja to share his tips and advice about managing negotiations in the new digital landscape. (more…)
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Some people hack computer systems but Susan Ibitz hacks human behavior. Susan runs a company called the Human Behavior Lab where she and her team specialize in face reading, statement analysis, body language, and micro-expressions. In this episode, we jump into these four areas with both feet and discuss how understanding each of these areas can make you a better negotiator and a better communicator. Susan even shares how you...
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Joe Navarro has spent a lifetime observing others. He spent 25 years as a Special Agent for the FBI, conducting and supervising interrogations of spies and other dangerous criminals, honing his mastery of nonverbal communication. (more…)
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