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Blog page: 32

Tapering Concessions In Negotiations

You know what sucks?!? Conceding. But you know what sucks even more than conceding? Conceding more than you have to or should. It may surprise you to find out that there's actually a method to conceding that reduces the amount of money/risk/warranties you might lose. And that same method conditions the other party into believing there's not much more to gain and creates perception that asking for more isn't worth... Read more

Take It Or Leave It!

'Take it or leave it' is rough when you hear it. Really rough. And when you use it, sometimes you can pull it off and sometimes you can't. Obviously if you have all the leverage, it's much easier to pull off. And it doesn't mean you have to use, "take it or leave it". You could say something like, "That's it, we don't negotiate." But, I actually don't recommend using... Read more

Always Be Closing Is BS

ABC - Always Be Closing. It's been the sales war cry and tagline for sales for generations. Sales people always quote a movie like Glengarry Glen Ross and beat their chests to it. But the truth is, it's really bad advice and total BS. If you're ever in training for complex or technical sales in a B2B environment and someone tries to teach you this, walk out and don't look... Read more

Managing Conflict In Negotiation

Having spent a career in negotiation, managing conflict has become part of my life. I've been on the receiving end of screaming, swearing, and threats of physical violence. Conflict is inevitable in negotiations. It won't happen all the time, but it will happen some of the time. So when conflict in negotiation arises, what do you do next? The first time someone ever screamed at me in a negotiation it... Read more

Read (And Seek to Understand) The Contract

If I could count the amount of times that I've dealt with someone that has gotten caught signing something that they didn't agree to/didn't understand, well....I'd have a big number (It's happened to all of us, so don't be embarrassed). Then, when that person realizes that they get less/own less/have to wait longer or they have to pay more/do more/move faster the line you hear most often is, "Well, in... Read more

Acting Lost In Negotiations 9The Columbo Technique)

Columbo (with his shabby raincoat, his cigar, and his generally 'lost' demeanor) was a hero of mine growing up (him and Angela Lansbury in Murder She Wrote). He seemed to fumble his way through things and his genuinely curious and interested personality always seemed to get the better of him. He claimed confusion on just about everything and by doing so got the other party (the suspects he was investigating)... Read more

Dramatic Pause In Negotiation

Good negotiation and good public speaking are very similar in a lot of ways. And it's probably easiest to describe dramatic pause by relating it to good public speaking. Ever seen Barack Obama speak? Barack Obama is a master of the dramatic pause. I don't care what you think about him or his policies, but that man knows how to create dramatic effect in a speech. He controls his speeches... Read more

Good Guy/Bad Guy Negotiating

We see the good guy/bad guy routine on T.V. all the time. It's always some detective drama or movie where the two cops come in and run the routine and within minutes they're getting the suspect to spill their guts in a dimly lit room with a metal table and metal chairs. But is the good guy/bad guy routine BS or does it actually work? The scene is always the... Read more

Negotiating A Raise

I was going to write a post about all the different types of negotiations that you can have in the workplace and make a very 'listy' type post, but then I remembered that I hate those types of posts (even if they get more eyeballs). So, I decided to get specific and go through the types of negotiations you have in the workplace, but get deeper into each one. I... Read more

Splitting The Difference And Other Crazy Ideas

Well, I guess I should say, don't offer to split the difference. There can be very good reasons to accept someone else's offer to split the difference, but there's never a good reason to offer to split the difference. ​ Let's say for example you're purchasing software licenses (originally offered at $70 per user and you originally countered with $40) and you've gone through a few rounds of negotiation and... Read more